Frequently Asked Questions

Who are you, and what makes you different?

We are a team of creative designers who are passionate about turning ideas into visual stories. What sets us apart is our commitment to understanding your vision and creating designs that are both unique and functional. We focus on building strong relationships with our clients to ensure we’re always on the same page.

Will I own the rights to my design after it’s completed?

Yes, once you’ve paid for the design, you’ll have full ownership of the rights. We’ll transfer all files and rights to you, so you can use your design however you like.

What should I prepare before starting a design project?

It’s helpful to have a clear idea of your goals, preferences, and any inspiration or examples of designs you like. If you have branding guidelines or specific color schemes, feel free to share those too. The more information you provide, the smoother the process will be.

How does your design process work?

Our process starts with a consultation where we discuss your vision, goals, and preferences. From there, we create initial concepts for your approval, followed by revisions if needed. We collaborate with you every step of the way to make sure the final design reflects your brand and message.

Do you work with clients from all industries?

Yes, we work with clients from a variety of industries, from startups to established businesses. Whether you're in retail, tech, education, or any other sector, we adapt our designs to fit your specific needs.

Will I get a preview of the design before it’s finalized?

Yes, we always provide a preview before finalizing the design. You’ll see drafts or mockups that give you a clear idea of what the finished product will look like. This ensures we’re on the right track before moving forward.

How much do your design services cost?

Our pricing varies depending on the scope and complexity of the project. We offer custom quotes tailored to your specific needs. Once we understand your requirements, we’ll provide a transparent breakdown of costs to ensure there are no surprises.

Do you offer package deals?

Yes, we offer packages that bundle different design services together, such as logo design, branding, and website design. These packages can save you money compared to purchasing services individually, and they’re designed to give you everything you need for a consistent, cohesive brand presence.

Can I use the design for commercial purposes?

Yes, once you own the rights to the design, you can use it for any commercial purpose, including marketing, print materials, or merchandise. There are no restrictions on how you use the design after payment.

How long does it take to design a logo?

The timeline for designing a logo typically ranges from 1 to 2 weeks. This allows us to create initial concepts, review your feedback, and make any necessary revisions. The exact time depends on the complexity of the project and your responsiveness during the feedback stages.

Are there any hidden fees?

No, there are no hidden fees. The price we quote at the start of the project is the price you’ll pay unless you request additional services beyond the original scope. We believe in transparency and will always discuss any changes in pricing upfront.

Do you charge extra for revisions?

Revisions are included in our design process, but if the scope of changes exceeds what was initially agreed upon, we may charge an additional fee. We’ll always communicate any extra costs upfront to avoid surprises.

Can I see my packaging design in 3D before it’s printed?

Yes, we provide 3D mockups of packaging designs so you can visualize how the design will look in real life. This helps you make adjustments and ensures that the final product aligns with your expectations before going into production.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. We’ll discuss the payment options when we send your quote.

Can you help me after the project is complete?

Yes, we offer ongoing support after your project is completed. If you need any updates, adjustments, or additional designs in the future, we’re always here to help.

What’s included in the branding package?

Our branding package includes logo design, color schemes, typography, and visual elements that reflect your brand’s identity. We’ll also create brand guidelines to ensure consistency across all your materials, from your website to packaging and marketing assets.

How do I give feedback on my design project?

We use a collaborative approach to feedback, where we provide a draft or concept for your review. You can give feedback directly on the design through our project management tool or email, and we’ll make revisions based on your input. We aim to ensure the final result aligns with your vision.

Can you help with the content for my website design?

While our primary focus is on design, we can collaborate with you on the content or recommend professional copywriters if needed. Our goal is to make sure your content complements the design and is easy for your audience to digest.

What file formats will I receive for my logo or design?

We provide your logo and designs in multiple file formats, including high-quality vector files (AI, EPS), PNG, JPG, and PDF. This ensures you can use your design across all mediums, whether for print or digital applications.

Do you offer design revisions?

Yes, we offer revisions as part of our design process. After presenting the initial concept, we’ll work with you to make any necessary changes until you’re completely happy with the design. Our goal is to ensure that the final result meets your expectations.

How can I reach customer support?

You can reach our customer support team via email, phone, or through our live chat feature on the website. We’re available during business hours and will respond to your inquiries as quickly as possible.

What if I have trouble accessing my design files?

If you're having trouble accessing or downloading your design files, contact our support team, and we’ll help you troubleshoot. We can provide alternative links or assist with any technical issues you're facing.

How quickly can I expect a response from customer support?

We strive to respond to all inquiries within 24 hours during business days. For urgent requests, you can contact us via our live chat, and we’ll prioritize your issue to resolve it as quickly as possible.

What happens if I cancel my project?

If you cancel your project after we've started work, we may retain the deposit to cover the time and resources spent. If cancellation happens before work begins, we will refund the deposit in full. We’ll always discuss any cancellations and ensure everything is clear upfront.

Do you provide a contract for every project?

Yes, we provide a contract for each project that outlines the scope, timeline, pricing, and terms of service. The contract helps protect both parties and ensures that expectations are clear from the start.

How do you handle client confidentiality?

We take confidentiality seriously. Your project details, including any sensitive information, will be kept private. We will never share your designs, ideas, or any information without your consent, unless required by law.

What happens if there are delays in the project?

We strive to meet all deadlines, but if unforeseen circumstances cause a delay, we’ll notify you immediately and discuss a revised timeline. We’ll always keep you updated and make sure the delay doesn’t affect the quality of the final product.

How do I know if my project is compliant with copyright laws?

We ensure that all designs we create are original and compliant with copyright laws. If you have concerns about the use of your design, we recommend consulting with a legal expert. We also provide full ownership of your design once the project is complete and paid for.